Support

Technical Support

Answers to common Portfolio App questions and ways to contact Aileen Studio.

CSV import fails

Export the CSV template from the app first, then complete it in Excel, Numbers, or another spreadsheet app. Use dates in YYYY-MM-DD format.

iCloud does not sync

Confirm that your device is signed in to your Apple ID, iCloud Drive is enabled in Settings, and the app has network access.

Market prices do not refresh

Check that your API key is correct, the provider's quota has not been reached, and your network is available. Existing prices remain unchanged when no API key is configured.

Historical trade prices

If market data for a historical trading day is unavailable, the app will not substitute the latest price. Enter the execution price from your brokerage record.

Stock splits and dividends

The app processes trades, stock splits, and dividends chronologically. Corporate actions outside a holding period are not included in that position's return.

Data backups

Use iCloud for routine synchronization. Export a complete JSON backup for migration or archiving, and use CSV for spreadsheet workflows.

Contact

For product and technical questions, email support@aileenstudio.dev. For business inquiries, email hello@aileenstudio.dev.